App Shopper: Performance Center Mobile Supervisor (Business)

App Activity

Apr 24 '12	Version 1.04.18
Jun 21 '11	New App: Free, v1.03.024

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Performance Center Mobile Supervisor

iOS iPad

Avaya Aura® Performance Center Mobile for Supervisors unshackles contact center supervisors from their desks. It allows supervisors to monitor queues, identifying queues in poor health, and enables supervisors to communicate with agents while away from their desks. Supervisors can roam the contact center floor, go to meetings, be at lunch, and still monitor the health of their contact center. Using the Performance Center Mobile Supervisor application, the supervisor can view agents by work state, such as auxiliary work or wrap-up, to easily identify which agents to contact.

Features:
•Monitor queue health
•Expand for critical queue statistics
•Expand to see agents by state (idle, aux, working other queues, and engaged)
•Filter agents based on queue staffing, or by a search
•Drill into agent details, including performance metrics and queue assignments
•Initiate communication with agents via email

Benefits:
•Untethered Queue and Agent Monitoring
•At a Glance Information and Analysis
•Directed Agent Communications
•Summary and Detail Views
•Data at your Fingertips

Languages:
•English(US, UK)

Requirement:
•Compatible with iPad or iPad2
•Avaya Aura Performance Center 7.0
•Review the End User License Agreement associated with the Application